GDPR Compliance

Your data protection rights and our commitment to privacy

Exercise Your Rights Read Privacy Policy

Understanding GDPR

The General Data Protection Regulation (GDPR) gives you control over your personal data

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Data Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure.

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Legal Rights

You have specific rights under GDPR including access, rectification, erasure, and data portability. We respect and facilitate these rights.

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Transparency

We provide clear information about how we collect, use, and protect your data. No hidden practices or unclear policies.

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data

1. Right of Access

You can request copies of your personal data that we hold. This includes information about what data we have, how we use it, and who we share it with.

  • Data categories we process
  • Sources of your data
  • Processing purposes and legal basis
  • Data retention periods

2. Right to Rectification

You can request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification.

  • Correct factual errors
  • Update outdated information
  • Complete missing data
  • Verify identity before changes

3. Right to Erasure

Also known as the 'right to be forgotten', you can request deletion of your personal data in certain circumstances.

  • Data no longer necessary for original purpose
  • Withdrawal of consent
  • Unlawful processing
  • Legal compliance requirements

4. Right to Restrict Processing

You can limit how we use your data while we resolve disputes about accuracy or lawfulness of processing.

  • Contest data accuracy
  • Challenge processing lawfulness
  • Object to deletion when you need data for legal claims
  • Temporary suspension of processing

5. Right to Data Portability

You can receive your personal data in a structured, machine-readable format to transfer to another service provider.

  • Structured data formats (JSON, CSV, XML)
  • Machine-readable format
  • Direct transfer to new provider (where possible)
  • Applies to consent or contract-based processing

6. Right to Object

You can object to processing based on legitimate interests, direct marketing, or for research and statistical purposes.

  • Legitimate interest processing
  • Direct marketing communications
  • Profiling for marketing
  • Research and statistics

How We Process Your Data

Transparency in our data processing practices

Legal Basis for Processing

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Contract Performance

Processing necessary to fulfill our service agreements and deliver promised services.

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Legitimate Interest

For business operations, service improvement, and security purposes that don't override your rights.

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Consent

For marketing communications, non-essential cookies, and optional service features.

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Legal Compliance

To meet regulatory requirements, tax obligations, and other legal duties.

Data Categories We Process

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Identity Data

Name, title, company information, and professional details.

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Contact Data

Email addresses, phone numbers, and business addresses.

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Technical Data

IP addresses, browser information, and device characteristics.

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Usage Data

Website interactions, service usage patterns, and preferences.

Exercise Your Rights

Submit a request to exercise any of your GDPR rights

To protect your privacy, we may need to verify your identity before processing your request. We may contact you using the information provided above or request additional documentation.

Response Time: We will acknowledge your request within 72 hours and provide a full response within 30 days as required by GDPR.

Contact: For urgent matters, contact us directly at info@ict4mkb.com or +31 68 270 6090

Filing a Complaint

If you're not satisfied with our response to your data protection request

Dutch Data Protection Authority

You have the right to lodge a complaint with the Autoriteit Persoonsgegevens (AP), the Dutch supervisory authority for data protection.

Contact Information:

  • Website: autoriteitpersoonsgegevens.nl
  • Phone: 0900 - 200 0 201
  • Email: info@autoriteitpersoonsgegevens.nl
  • Address: Bezuidenhoutseweg 30, 2594 AV Den Haag

Before Filing a Complaint

We encourage you to contact us first to resolve any data protection concerns. Most issues can be resolved quickly through direct communication.

Contact ICT4MKB:

  • Email: info@ict4mkb.com
  • Phone: +31 68 270 6090
  • Subject: "GDPR Data Protection Inquiry"
  • Response Time: Within 72 hours